SHIPPING & RETURNS
Shipping and Returns Policy
Returns and Refunds
We appreciate that in times it may be difficult to purchase a product over the Internet, especially when you can only see a picture and description of a product. Should you wish to return purchased goods back to us, we will be happy to refund or exchange them provided they are totally unused and in a fully resalable condition within 30 days of purchase.
However if the product returned is not in a fully resalable condition, has been used or if the packaging is damaged, we reserve the right to refuse the refund on the item, or deduct 80% of the original selling price from the refund amount. This does not affect your statutory rights.
Any costs to for re-delivery of the goods will be payable in advance by you, the customer.
If the goods have been removed from their original packaging and/or assembled, your right to cancel may be forfeited.
Any free gifts received with your order must be returned, if an order is cancelled.
Should you wish to cancel or return any purchased products you will be required to contact Bargainsable on email@example.com
Please check the dimensions and the suitability of the requested delivery location for access (including doors, corridors, stairs and corners) before ordering large pieces of equipment to ensure the successful delivery, and to confirm that the product is the right size for your needs.
Where large products (over 40Kg in weight) are returned as unwanted, we reserve the right to make a charge of up to £100 to cover the collection costs and handling fee occurred as the result.
Changes to your order
You have a right to cancel your order and receive a full refund prior to goods being dispatched.
In respect of non-perishable items, you have the right to return goods within 14 days of receipt of your goods in perfect condition, unused and in their original packaging. We ask that items are returned to us with their original packaging and with any tags intact. You must also contact our customer support team to notify us prior to returning the items.
In the case of items which include a hygiene or security seal, we ask that you exercise reasonable care by not removing the seals while examining the goods, unless you are certain that you intend to keep the goods. In the event that any seals or tags are removed or tampered with, we shall not permit that item to be returned nor shall we refund the cost of this item to you.
We will arrange with you for cancelled non-perishable goods to be returned to us, and we will credit your payment card with the price of such goods within 14 days from the date you returned the goods to us (provided payment has already been debited to your payment card).
The cost of postage, packaging and the insurance relating to the return of unwanted goods back to our warehouse are fully the responsibility of the customer; furthermore the postage cost of the original consignment of the goods will be deducted from any refunds.
We will endeavour to dispatch goods as promptly as possible; this is usually 1-6 days within UK Mainland.
Delivery time frame (and the cost if any) specific to your order is quoted within the order confirmation page once you submit your delivery location. This is due to the fact that we can only calculate the estimated delivery to you once we know your delivery location.
For orders under £30.00, a charge of £4.99 will be made.
Free delivery is provided on all orders over £30.00, Free delivery excludes the following: Highlands postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE) where an £8 extra charge applies; Northern Island where a £10 extra charge applies; Isle of Wight where a £6 extra charge applies
We undertake to inform you of any subsequent change to the delivery time within 48 hours of receiving your order.
Couriers and delivery services we use tend to deliver during the working day. You may find it easier to give a work address if it is unlikely that anyone will be in to sign for your order.
For heavy or bulky items we reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged.
Standard delivery is between 9am and 6.30pm. Saturday deliveries may be available on certain products. For a delivery quote please follow through to the checkout section.
If access for delivery is restricted please ensure that you inform us prior to delivery. Failure to do so may result in an additional shipping charge. Examples include gravel pathway, 2nd floor without a lift.
Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
Signing for goods
Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature. This is to ensure that if necessary, a claim can be made against the courier company.
Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.
If you receive a parcel, which is obviously damaged beyond all levels of acceptability, you must REFUSE the delivery. Do not sign for the items, then contact us immediately stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.